5th Settlement
Geely
Customer Service & Support
Responsibilities:
- Manage the company's CRM system, including data management, user management, and system customization.
- Implement complaint handling procedures and ensure that all complaints are handled effectively and efficiently.
- Collaborate with other departments, such as marketing, finance and operations, to improve the customer journey and ensure that customer expectations are met.
- Monitor customer feedback and take corrective actions to improve the customer experience.
- Conduct customer surveys to identify areas for improvement and develop strategies to address customer concerns.
- Create customer journey maps to identify touchpoints and opportunities to enhance the customer experience.
- Analyze customer data and provide insights to other departments to support business decisions.
- Stay up-to-date with industry trends and best practices in CRM and customer experience management.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 3 – 5 Years of experience.
- Proven experience in customer relationship management, complaint handling, and customer journey mapping.
- Strong communication skills both written and verbal.
- Excellent problem-solving skills and ability to work independently and as part of a team.
- Data processing & reporting skills.
- Proficient in CRM systems.
- Strong attention to detail and commitment to delivering high-quality work.