Service Center Manager

Responsibilities:

• Handle customer’s issues and complaints with the service department to ensure their satisfaction is achieved.
• Maintain effective control of expenses in line with budget objectives and figures. 
• Carry out staff evaluations and appraisals.
• Provide the daily activity reports, Q.C rejection, Comeback reports, individual's productivity, utilization and efficiency reports.
• Monitor the daily work flow of the service center insuring that all the process and procedures are efficiently followed up.      
• Monitor warranty authorizations to ensure Manufacturer’s policy is followed.
• Identify and address the training and development needs to ensure technical capability and high level of skills are achieved.
• Establish new quality control checks to ensure quality work is achieved.
• Generate service packages promotions and service contracts.
• Establish new effective procedures to ensure time is fully utilized.
• Provide technical assistance and support on difficult technical issues.
• Prepare the newly hired staff plans to insure that they are following the preparation policy.

Qualifications:

• B.Sc. in Mechanical Engineering. 

• Not less than 7 years of experience.